Job Description

At ScionHealth , we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

Responsible for strategic planning and tactical execution of all facets of the respective areas within the IT Operations department. Contributes to the achievement of Kindred’s vision, Divisional strategies, and Information Systems goals in order to achieve company success.

Essential Functions

• Establishes an environment for continuous improvement and adopts a best practices culture in order to produce high performance teams
• Ensures timely escalation of IT Operations department issues in accordance with departmental protocols.
• Ensures the departments are well aligned with business growth goals and future strategies.
• Ensures periodic visits to multiple divisions and facilities to ensure optimal customer satisfaction
• Provides necessary feedback and justification to IS Executive Management concerning system improvements, best practices, system documentation/policies, exceptional customer service and solutions to ongoing IT Operations department problems.
• Establishes effective strategic relationships with business executives, Information Systems Departments, and external vendors to ensure delivery of objectives.
• Influences involvement by business leadership in order to achieve overall success of IT Operations department projects.
• Invites and seeks out future project/process enhancement opportunities that require IT Operations department participation.
• Directs and supports the continuous review and forecasting of departmental budget and spending.
• Develops, coaches, and motivates direct reports to lead by example, enabling effective performance, career growth and retention.
• Monitors healthcare IT industry trends and identifies emerging technologies and best practices.

Knowledge/Skills/Abilities/Expectations

• Proven successful executive relationships and business acumen.
• Exercises the highest degree of project management principles.
• Proven business knowledge and success in managing highly complex systems while applying industry best practices.
• Demonstrates a strong commitment to deadlines and deliverables that are linked to the company’s financial objectives, as well as industry requirements.
• Approximate percent of time required to travel: 40

Education

• Bachelor’s and/or Graduate Degree in Information Systems, Business or related field

Licenses/Certifications

• Professional certifications related to Essential Functions preferred

Experience

• 10 years departmental management experience required.
• 10 years solid project management/computer systems experience with exceptional customer service.
• 5 years experience in Systems Implementations Management.

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