Job Description

Job Description

Title: Lifecycle Refresh Technician

Location : Washington DC (onsite)

Type : Fulltime

Responsibilities:

• Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software.
• Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support.
• Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support.
• Experienced in the use of Active AD consoles and managing devices and categories
• Push security patches and policies utilizing tools.
• Work with the Tier-3/4 imaging team for image and re-image of the workstations.
• Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools.
• Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow.
• Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support.
• Provide excellent customer service.
• Provide VIP support as needed.
• Provide onsite support and require to be on site five (5) days a week.

Qualifications:

• Bachelor’s degree and 5 years of relevant experience.
• ITIL V4, Microsoft, Cloud, and workstation-related certifications.
• Possesses or ability to obtain a Public Trust clearance.

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