Job Description

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Retention Bonus

$2k Retention Bonus during your 1st year of Employment!

Are you looking to start your career in the Legal field or continue a career in customer service? Join our Team!

Schedule

• 8:00am 4:30pm, Monday through Friday set schedule
• Potential hybrid schedule after 6 months of employment
• No weekends or evenings

Responsibilities and Tasks

• Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts
• Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
• Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
• Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
• Obtains information to handle debit and check payments by phone
• Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets
• Makes decision for next activity on consumer files and monitors file for expected outcomes
• Follow-up to ensure all available options are utilized to achieve payment of debt
• Meets minimum standards for daily calls, files worked and goals
• Handles files in accordance with company and client standards, follows scripts and regulatory compliance requirements
• Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
• Complete all required training applicable to this position
• Regular and predictable attendance is an essential function of this position
• Other duties, as assigned

Qualifications

• High school diploma or general education degree (GED)
• 1-3 years relevant customer facing experience or an equivalent combination of education, training, and experience
• Knowledge of basic computer operation, including internet research
• Communicates effectively verbally and in writing
• Must pass a background check and drug screening. In accordance with recent changes to Ohio law, we do not test for THC/Marijuana

Compensation & Benefits

• The compensation is $18.29/hr. plus uncapped monthly bonus opportunities, with an average annual bonus of $10,000
• Employees proficient in Spanish may receive additional compensation
• Hybrid Schedule potential after 6 months
• Paid Time Off (PTO) - 16 days annually + 9 company paid holidays
• Competitive benefits Medical, Rx, Dental, Vision, 401(k), Life and Disability Insurance. You can review our benefits at for more information.
• Promotional opportunities from within the firm
• Employee perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
• Earn incentives through monthly contests in a fun team environment
• Paid parking or public transit for your first 180 days of employment or until you are hybrid eligible with a maximum of 6 months.
• Onsite fitness center (available to join)

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.

Work Environment

This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.

EEO Statement: Weltman is an equal opportunity employer.

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