About this Position:
Job Title: Content Strategist/UX Writer
Responsibilities:
• Write clear, user-friendly content for the products, including microcontent for UI language, email and notification template messages, etc.
• Support development of user personas and user journey maps for new provider types and county agency users
• Collaborate with State Content Strategists and UX Writers to ensure consistency with existing content standards.
• Partner with UX, design, and product teams to align messaging
• Ensure all content and writing use plain language and are accessible to diverse user groups.
• Support content and writing for multi-language requirements (Spanish, Somali, Hmong considerations).
Qualifications, Skills, and Experience
• Minimum years of experience in Content Strategist and UX Writer roles: 3 Years
• Minimum # of projects completed in Content Strategist and UX Writer roles: 4
• Demonstrated expertise in UX writing and content strategy.
• Strong writing skills with demonstrated experience creating clear, user-focused content.
• Demonstrated ability to work with complex organizational environments and multiple stakeholder groups.
• Demonstrate the ability to align content with business goals and user needs.
• Knowledge of accessibility standards and inclusive design principles.
• Experience with design/prototyping tools (Figma preferred, Sketch, InVision), content collaboration tools, usability testing platforms.
• Experience working with government users, regulated industries, or public sector projects preferred.
• Experience with content development and writing strategies for multi-cultural or multi-language user bases preferred.
"No phone calls please."
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